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testimonials for burt process


December 2, 2018

“I wanted to let you know how nice it was to talk to speak with Mae Charron on 11/19/2018. She was pleasurable, courteous, and knowledgeable on what I was needing and ordered. I talk to many different people throughout the day and I can only wish they were all like Mae. It was a real pleasure and I look forward to speaking with her in the future when Serco needs more parts.”

Greg Cole, Serco

September 22, 2017

"I’ve been working with Les Spector, Burt Process Applications Engineer, for the past several weeks. We had multiple phone conversations and email exchanges as he helped me narrow in on the best pump solution that met my specific application needs, which kept changing over time. Les was extremely helpful, courteous, patient, and professional in every interaction we had. I’ve had plenty of experience working with external vendors and suppliers, and he has stood out as one of the friendliest, most personable, and most helpful individuals I’ve worked with in recent years."

Adolfo Lozano III, PE - Sr. Mechanical Engineer, Thermal Analysis

July 19, 2017

"It was my pleasure today to speak with Lisette when calling to inquire about buying parts and rebuild kits for our ARO pumps. She explained everything clearly, didn't make me feel rushed and answered all the questions that I had.  She was knowledgeable, personable and professional and made it seem she came into work today just for me.  Wow, that is a rare combination these days.  It is my opinion that Lisette  " IS "  what customer service should be in any company and because of her I am adding your contact information to call when I need any related parts." 

Danny Maynard, Star Banner

April 12, 2017

I just love getting a chance to write a note like this. Our company treats United Technologies in CT.  They are adding a million square foot building and I received a quote for some Gemini Tanks from Brooke on 3/20/17. Brooke did what any professional would do, placed herself in her customer’s position and saved face for me. To that end, you have a loyal customer. Thank you again.

Larry Sherman

April 6, 2017

I just wanted to let you know that I was very thankful to have Caitlyn to work with on solving this pump availability problem. She took the time to find us an alternative pump solution from ARO - knowing that we needed to find something in stock at your facility. I was very impressed with the professional way she handled my questions - and in how she wouldn't quit until we found a solution. I will be glad to call her for all my ARO Pump requests.

Tom Neuman - Ohio Pipe, Valves, & Fittings Co.

March 20, 2017

The equipment is top rate, and functions correctly, with proposed timelines met.  I can ask no more from a supplier than to furnish the proposed equipment in the proposed time frame with the correct pricing.  I look forward to working with you in the future, you have definitely been the very best chem feed supplier I have worked with.

Shannon Kruse, P.E., Project Manager, CAS Constructors

Feb 2, 2017

I need to share with you one of the most awesome customer service experiences I've had in a long time.  Caitlyn was so helpful and professional with me today finding service kits for my outdated ARO pumps! On top of that, she laughed at my jokes. I would recommend your company to anyone I know needing your products or services. WOW!!

Warmest regards, Paul Rogacki, Otto Instrument Service, Inc.